Privacy Policy

Last updated:

At Duck View Systems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when communicating with us through our website, forms, or by phone.

1. Information We Collect

We collect personal information you voluntarily provide, including:

Name
Phone number
Email address
Property or project details

Any other information submitted through forms or phone conversations

This information may be collected through:

Jotform or WPForms when you fill out an online form
Vapi and OpenPhone when you communicate with us via call or text
Zoho CRM where your information is securely stored for business and follow-up purposes

2. How We Use Your Information

We use your information to:

Respond to your inquiries or requests
Provide quotes, updates, or information about our services
Send appointment confirmations, links, or follow-up messages
Improve customer experience and communication

3. Communication & Consent

By submitting to one of our website forms and providing your mobile number and opting in, you agree to receive SMS messages from Duck View Systems regarding service updates/appointment reminders/account notifications/responses to your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. For support, contact us at sales@duckviewsystems.com or (385) 503-4440.

4. Information Sharing

We do not sell or rent your information to third parties.
We may share data only with trusted platforms that help us operate efficiently, including:

DialPad for calls and messages
HubSpot CRM for contact management
Jotform and WPForms for form submissions

These platforms maintain their own privacy and data protection policies.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at sales@duckviewsystems.com

7. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an automatically updated “Last updated” date above.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Duck View Systems
Email: sales@duckviewsystems.com
Phone: (385) 503-4440